Omviva Booking & Cancellation Policy

Bookings

• All appointments must be booked online or directly through our reception.

• A R200 deposit is required to secure your booking. Deposits are non-refundable but may be transferred once if rescheduled within the required notice period.

• Please arrive 10–15 minutes early to allow time to settle in. Late arrivals may result in a shortened treatment to avoid inconveniencing other clients.

Cancellations & Rescheduling

• 24-hour notice is required for all cancellations or rescheduling.

• Cancellations made less than 24 hours before the appointment will result in the loss of the deposit.

• No-shows or last-minute cancellations (within 2 hours of your appointment) will be charged the full treatment amount.

Refunds

• Deposits and payments are non-refundable but may be transferred to another appointment if the cancellation policy is respected.

• Gift vouchers are non-refundable and must be used before the expiry date.

Policy Agreement

By booking an appointment at Omviva, clients agree to this booking and cancellation policy. This ensures fairness to both clients and therapists while respecting everyone’s time.